Pareto‑optimal workforce scheduling with worker skills and preferences

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dc.authorid0000-0002-0340-7039
dc.contributor.authorİşeri, Ali
dc.contributor.authorGüner, Hatice
dc.contributor.authorGüner, Ali Rıza
dc.contributor.authorid135066
dc.date.accessioned2025-02-27T08:18:06Z
dc.date.available2025-02-27T08:18:06Z
dc.date.issued2025-02
dc.departmentFakülteler, Mühendislik, Mimarlık ve Tasarım Fakültesi, Endüstri Mühendisliği (İngilizce) Bölümü
dc.descriptionScience Citation Index Expanded (SCI-EXPANDED)
dc.description.abstractThis paper addresses employee scheduling in service operations, considering various skill and skill levels and the fuctuating customer demand throughout the day and week. Employee shift and day-of preferences are also considered to enhance morale. We propose a two-stage integer programming model. In the frst stage, the model optimizes the number of employees required for each shift period, ensuring uniform distribution of overstafng to improve customer service. A Pareto frontier approach is applied between the two stages, ofering decision-makers a set of nondominated solutions that balance overstafng and understafng. The second stage uses the selected Pareto-optimal solution to assign shifts and day-ofs to employees, incorporating their skills, preferences, and fairness considerations. Our model implicitly includes shifts and breaks, reducing decision variables and computational time. Using real data from a dining restaurant chain, we validate the model’s efectiveness in enhancing customer service and reducing labor costs by 12.3% compared to manual scheduling. Furthermore, productivity and employee satisfaction improve by considering individual skills and preferences.
dc.identifier.citationİşeri, A., Güner, H. & Güner (2025). A.R. Pareto-optimal workforce scheduling with worker skills and preferences. Operational Research, 25, 1-27. https://doi.org/10.1007/s12351-025-00903-7
dc.identifier.doi10.1007/s12351-025-00903-7
dc.identifier.eissn1866-1505
dc.identifier.endpage27
dc.identifier.issn1109-2858
dc.identifier.startpage1
dc.identifier.urihttps://dspace.mudanya.edu.tr/handle/20.500.14362/280
dc.identifier.volume25
dc.identifier.wosqualityQ2
dc.institutionauthorİşeri, Ali
dc.language.isoen
dc.publisherSpringer
dc.relation.journalOperational Research
dc.relation.publicationcategoryMakale- Uluslararası- Hakemli Dergi- Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.subjectHierarchical workforce scheduling
dc.subjectPareto optimality
dc.subjectEmployee preferences
dc.subjectTour scheduling
dc.subjectService industry
dc.titlePareto‑optimal workforce scheduling with worker skills and preferences
dc.typeMakale
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